Last Updated on October 6, 2023.

HAUSLABS.COM Terms of Service

These Terms apply to the hauslabs.com website (“Site”) and all Site visitors who access and make use of the Site at any time (“your “or “you”). You agree that by using this Site, subscribing to our newsletter or registering for an account, you are 18 years of age and agree to the terms of Service set out at that time. You should not access this Site or use our services until you have carefully read these terms and conditions of use (the “Terms”). It is your responsibility to review these Terms of Service periodically as we may revise these Terms of Service at any time without notice to you. Should you access this Site again you will be agreeing to the then current Terms of Service.

The website, www.hauslabs.com, (“Site”) is owned and operated by HLB90067, Inc., a Delaware Corporation (which we will refer to as “HL”, “we”, “and us”).

License

We grant you a limited license to access and use the Site for your personal use, and to copy, distribute, transmit and print the content of this Site only to the extent that such copying, distribution and transmission is automatically done through your browser software incidentally to using the Site for your personal use. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings or descriptions; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of any  merchant; or any making use of any data mining, robots or data gathering and extraction tools.

Except as permitted above, this Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without express written consent of HL. You may not use any meta tags or any other "hidden text" utilizing the HL name or trademarks without the express written consent of HL. Any unauthorized use terminates the permission or license granted by HL and could subject you to legal consequences.

We reserve the right to change any information, features and functions of the Site without prior notice. We may refuse service, cancel orders, terminate accounts and/or deny access to any or all parts of this Site if you engage in any conduct or activities that we determine, in our sole discretion, violate these Terms of Service, our rights or the rights of any third party. Use of the Site for any illegal or unauthorized purpose is strictly prohibited. We reserve the right to cancel orders due to suspected deceptive trade practices, phishing, spamming, counterfeiting, identity theft or fraud. The sale or linking of this Site or our products on or to any third party e-commerce site, marketplace or mobile application without our specific written consent is prohibited.

It is however permitted to  make any non-commercial non-disparaging mentioning, tagging, pointing, influencing, opinion, or reporting about our Site.

Posted and Submitted Content

For any content (e.g. words, text, documents, images, photographs, audio, audiovisuals, pictorial, graphic or sculptural works, code, plans, digital works) which you post on the Site at any location or which you submit to us - we have the right to make any usage of such  content and to remove any such content for any reason or no reason at all. Examples of removal include but are not limited to content which violates, or may violate, any applicable law in any country or jurisdiction, or our Terms of Service, or the removal of such content facilitates, improves or insures  the protection of you or us or any other person or government from injury to a right of privacy, publicity, property, intellectual property, personal rights, or the removal of which minimizes eliminates or insures against our liability or risk of liability to you or another person or government. This includes any such action we initiate unilaterally or action which results from notice complaint warning action lawsuit or prosecution of any kind or character anywhere in the world by another. Furthermore, you agree that we shall have no liability to you of any kind or character for such actions including for damages, lost profits, disgorgement of profits, attorney fees or costs.

Any content posted or otherwise submitted to HL by any means whether on the hauslabs.com website, through a mobile application, blog or via any form of social media (including by submitting an image to your social media using #HAUSLABS or other HL branded hashtag), will be treated as not private and non-proprietary to you. By submitting content to HL, you grant HL a royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, publish perform and modify such submissions with the right to use your username, real name, image, likeness, identifier, hashtag, and other personal attributes as were used in connection with any use of such content submissions. In addition, when you post photographs, reviews or comments to HL or on any of HL’s social media networks, you also grant us the right to use the name that you submit, if any, in connection with that submission. Anything you submit must not violate any right of any third party and must not contain any libelous, abusive, obscene or otherwise unlawful material. You represent and warrant that you own or have obtained appropriate rights and permissions from any and all other persons and/or entities who own, manage or otherwise claim any rights with respect to any content submitted to HL. If you have any questions about this, you may submit them to legal@hauslabs.com. You may also contact us by mail at: 

HAUS LABS
P.O. Box 3789 
Manhattan Beach, CA 90266

Intellectual Property Rights

All content, trademarks, interface features, code and functionality on the hauslabs.com website, blog and mobile application belong exclusively to HL, or its affiliates or is licensed by HL from others. The use of any content or HL trademarks or service marks, or any marks confusingly similar to the trademark or service marks without HL’s express written consent is strictly prohibited. Such prohibition includes usage of any of HL’s trademarks or service marks in meta tags, handles, advertising or searchable content without HL’s explicit prior consent.

Registration and Membership

To register and create an account on our Site, complete the registration form by providing information such as your valid email address and creating a password. You may also login or create an account using Facebook, Google, or Instagram. If at any time you no longer want to access the Site via your Facebook, Google or Instagram account, please go to your permissions in your personal profile on our Site and edit your preferences. Facebook, Google, and Instagram are considered third party sites per the definition outlined in this agreement. Personal information you provided to that third party, such as your name, email address and other information and your privacy settings on that service which you allow us to access, will be used to create your account.

Each time you use your password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms of Service and HL has no obligation to investigate the authorization or source of any such access or use of the Site.

YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING YOUR PASSWORD AND IDENTIFICATION WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING, WITHOUT LIMITATION, FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE.

You are solely responsible for protecting the security and confidentiality of your password and identification. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.

At the time of your first order on the Site, we will request your shipping and payment information. All such personal information is subject to our Privacy Policy, which is hereby incorporated into these Terms of Service.

As a subscriber and/or registered user of the Site, we may send you emails promoting any special offer(s), including third party offers, as well as monthly newsletters, unless you opt-out at any time either in your account settings, by using unsubscribe buttons in emails you receive from us or by emailing us at support@hauslabs.com indicating that you would like to unsubscribe from marketing emails.

SMS/MMS Mobile Message Marketing Program

We are offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy. By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive prerecorded marketing mobile messages (SMS, MMS) at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us.

User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

Program Description: Without limiting the scope of the Program, users that opt-in to the Program can expect to receive messages concerning the marketing and sale of digital and physical products, services, and events. Messages may include checkout reminders.

Cost and Frequency: Message and data rates may apply. You agree to receive messages periodically at Our discretion. Daily, weekly, and monthly message frequency will vary. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at support@haulabs.com Please note that the use of this email address is not an acceptable method of opting out of the program. Opt-outs must be submitted in accordance with the procedures set forth above.

Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. Carriers are not liable for delayed or undelivered messages.

Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

Age Restriction: You may not use of engage with the Platform if you are under eighteen (18) years of age. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:

• Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
• Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
• Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
• Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
• Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and
• Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Attentive or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Los Angeles County California USA before one arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Within thirty (30) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator who has knowledge of and experience with the subject matter of the dispute. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. The parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

Florida Law: You agree that the requirements of the Florida Telemarketing Act and the Florida Do Not Call Act do not apply to you, and you shall not assert that you are a Florida resident, if you do not meet either of these criteria or, in the alternative, do not affirmatively advise us in writing that you are a Florida resident by sending written notice to us. Insofar as you are a Florida resident, you agree that mobile messages sent by Us in direct response to mobile messages or requests from You (including but are not limited to response to Keywords, opt-in, help or stop requests and shipping notifications) shall not constitute a “telephonic sales call” or “commercial telephone solicitation phone call” for purposes of Florida Statutes Section 501 (including but not limited to sections 501.059 and 501.616), to the extent the law is otherwise relevant and applicable.

Miscellaneous: We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.

International Access

Customers who access and use the Site from outside of the United States are responsible for complying with their local laws and regulations. Occasionally we will restrict the sale of certain product(s) to certain countries due to their local laws or regulations. 

Ordering and Product Availability, Payments, Billing

By placing an order on the Site, you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contract, and (iii) representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute HL’s acceptance of an order. We retain the right to refuse any request made by you.

Prior to HL’s acceptance of an order, verification of information may be required. HL reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from HL, for any reason whatsoever. HL’s products can be purchased for personal use only by either yourself or your intended recipient. The products are not authorized for resale. HL may place a limit on the quantities that may be purchased per order, per account, per credit card, per person, or per household. HL reserves the right to refuse service to you without prior notification. If HL refuses an order, it will refund any payments received.

All features, specifications, products, prices of products and services, discounts, promotions and offers described on our Site are subject to change at any time, and we reserve the right to make changes to them without notice to you. We have made every effort to display as accurately as possible the colors of our products that appear on the Site; however, the actual color you see when you view the item for purchase  depends on many factors, including your eyesight, your computer, its resolution and screen size and view settings, and we cannot guarantee that your computer will accurately display our colors. Products are available while supplies last. All prices and products advertised are subject to change.

Please see our FAQ and all related webpages for other terms of sale, including information on shipping, delivery and tracking, the ordering and payment process, returns, refunds and exchanges, pricing, product availability, no resale policy, and other helpful information. HL reserves the right to restrict delivery to addresses within or outside of the United States. Shipping and handling fees and applicable sales/use tax will be added by HL as necessary

The risk of loss and title for product(s) purchased by you pass to you upon our delivery of the product(s) to the carrier.

TRICLONE™ SKIN TECH FOUNDATION DISCOVERY SET

You may purchase a TRICLONE™ SKIN TECH FOUNDATION DISCOVERY SET as made available by and through the Site. By placing a TRICLONE™ SKIN TECH FOUNDATION DISCOVERY SET order, you authorize us to charge your Payment Method for the full price of the TRICLONE™ SKIN TECH FOUNDATION DISCOVERY SET as posted on the Site, plus applicable taxes, should you fail to make a purchase of TRICLONE SKIN TECH MEDIUM COVERAGE FOUNDATION during the twenty-one (21) days after the date of purchase (such time period, the “Trial Period”). This charge is non refundable. You acknowledge and agree that HL may keep your credit card on file for the Trial Period and does not need to obtain any additional authorization from you to charge for the TRICLONE™ SKIN TECH FOUNDATION DISCOVERY SET. Your Payment Method may be subject to preauthorization, a temporary hold, for the full purchase price of your TRICLONE™ SKIN TECH FOUNDATION DISCOVERY SET order, which may reduce the available balance or credit limit of your Payment Method for the duration of the temporary hold.

The TRICLONE™ SKIN TECH FOUNDATION DISCOVERY SET product availability is limited, and is only available for delivery to a delivery address in the United States.

International Payment Processing

HL has partnered with a trusted third party global ecommerce service provider, Flow.io, to facilitate and process its international orders.  By choosing to place your order, you agree to Flow’s terms and conditions which may be found at:  https://link.flow.io/hausbeauty/policies/consumer-terms

Returns and Exchanges

Before you make a purchase, please review our current Return Policy:

We hope you love your Haus Labs products as much as we do, but if for some reason you wish to return any items from your order, we’ve got you covered.  To initiate a return, please contact our Haus Care Team at support@hauslabs.com.

**Some limited edition or collector's items may be marked Final Sale, and are not eligible for return or exchange. All Final Sale items will be indicated as such on the product page for that item. Items purchased with the Artistry Discount are ineligible for return or exchange.

Haus Labs is not responsible for lost returns, including, but not limited to, any returns sent back to our warehouse without prior authorization through our Haus Care customer support team.

Please note that although we have tried to accurately display and represent the colors of the products, the actual colors you see will depend on your monitor.

We monitor returns to identify potential misuse or abuse of our return policies. We flag customers who meet our criteria for excessive returns. Customers who are flagged may be subject to our review, and revocation of standard customer return policies. We reserve the right to refuse service to anyone.

If you’ve purchased our products outside of hauslabs.com, please inquire about your returns directly with that retailer, as we are unable to assist with any orders not placed through hauslabs.com directly.

US ORDERS

We offer free returns or exchanges on gently used items purchased from hauslabs.com, within 60 days of order date.
Any refunds or exchange items due to you will be issued upon receipt and review of the returned product(s).

For refunds, you will be refunded in full for the cost of the item(s) returned, back to your original form of payment. If you received any promotional or other discount when you paid, your refund will only reflect the amount you paid less the delivery fees.

For exchanges, you will receive a separate order confirmation email for the exchange items being sent to you.

INTERNATIONAL ORDERS

We accept returns on gently used items purchased from hauslabs.com, within 60 days of order date.

At this time we do not accept exchanges on international orders. We apologize for any inconvenience.

Please note that you will be responsible for any return label creation and subsequent shipping costs, and we suggest you ship your return via a traceable service to ensure delivery.

 

Warranty Disclaimer

EXCEPT AS OTHERWISE SPECIFICALLY PROVIDED, THE SITE AND THE PRODUCTS OFFERED ON THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, UNLESS SPECIFICALLY SET FORTH OTHERWISE. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, HL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. HL DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED ON THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE DEFECTS WILL BE CORRECTED OR THAT THE SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. HL DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS ON THE SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.

Limitation of Liability

HL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE OR MATERIALS ON THE SITE, EVEN IF HL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we have the right to refuse or cancel any orders placed for product listed at the incorrect price, whether or not the order has been confirmed and your bank or credit card charged. If your bank or credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your bank or credit card account in the amount of the charge.

Copyright

The work includes works that are licensed to HL. All rights reserved.

Trademarks

All trademarks, service marks and trade names of HL on the Site are trademarks of HL or their respective owners. Our trademarks may not be used in any manner for any purpose without our express written consent.

HAUS LABS BY LADY GAGA Reg. U.S. Pat. & Tm. Off

The following are trademarks of HLB90067, Inc. This list may be amended from time to time, in the sole discretion of the Company.

The Future is Beautiful™
We See the Future of Beauty™
Created with Kindness: Clean, Cruelty-Free, and Vegan™

HAUS LABORATORIES™
HAUS LABS™
LADY GAGA™
The Edge™
Le Monster™
Power Sculpt™
Bio-Blurring™
Bio-Radiant™
Triclone™
BIOFERMENT 7 COMPLEX™
INTELLIZEN 7 COMPLEX™

Indemnification

You agree to indemnify, defend and hold harmless HL, its officers, directors, employees, agents, licensors and suppliers from and against all losses, liabilities, expenses, damages and costs, including reasonable attorney fees, resulting from any violation of these Terms of Service, or any activity related to use of the Site (including negligent or wrongful conduct) by you or any other person accessing the Site using your identification or password.

Privacy

Registration data and other information about you are subject to our Privacy Policy which is incorporated herein by this reference.

Third Party Links and Sites

This Site may link to other websites operated by third parties. We have no control over these linked sites, each of which have separate privacy and data collection practices independent of HL. We are not responsible for and do not endorse or accept any responsibility for the availability, contents, products, services or use of any third party site, any website accessed from a third party site or any changes or updates to such sites. These linked sites are only for your convenience and therefore you access them at your own risk. You acknowledge that you bear all risks associated with access to and use of content provided on a third party site and agree that we are not responsible for any loss or damage you may incur from dealing with such a third party site. You should contact the site administrator for the applicable third party site if you have any concerns regarding such links or the content located on any such third party site.

Miscellaneous

Your use of the Site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions.

If any current or future provision of these Terms of Service is found invalid, void or for any reason unenforceable, that provision is severable and does not affect the validity and enforceability of any remaining provisions of these Terms.

BINDING ARBITRATION AND DISPUTE RESOLUTIONS

In the United States.

Any dispute or claim relating in any way to:

• your registration on our hauslabs.com website (“website”),
• your use of our website,
• your purchase of goods from our website,
• any other access you make to our website,
• your relationship with us or our website, or
• the subject of a purported class action litigation in which you are not a member of a certified class;

will be resolved by binding arbitration or in a small claims court as you choose. The Federal Arbitration Act and federal arbitration law will control and apply to this agreement.

There is no judge or jury in arbitration, and court review of a binding arbitration award is usually final. However, an arbitrator can award on an individual basis the same damages and relief as a court. Of course any matter you wish to bring to the attention of any governmental agency, may be pursued.

To begin a disputed claims, you must first send a letter/email to us describing your claim to our registered agent HLB90067, Inc. c/o Customer Support, P.O. Box 3789, Manhattan Beach, CA 90266, support@hauslabs.com. If we are unable to resolve it then you may then proceed to file a petition to arbitrate (or initiate a small claims action in court). The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org.  At its conclusion the Arbitrator will issue a written finding. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse you for those fees you incur if you are successful in your claim.  Otherwise neither party will recover its attorney fees and costs in arbitration or small claims court. You may choose to have the arbitration conducted by telephone, written submission, or in person, either in the county where you live, or in Los Angeles County California, as you choose.

We each agree that we waive any right to a jury trial, and that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action, and that you will not act as a plaintiff or class member in any purported class or representative proceeding or act as a private attorney general. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

In Canada. To begin a disputed claim arising between the Parties relating to the application, interpretation, implementation or validity of this agreement, or the relationship of the Parties, you must first send a letter/email to us describing your claim to our registered agent HLB90067, Inc. c/o Customer Support, P.O. Box 3789, Manhattan Beach, CA 90266, support@hauslabs.com. If we are unable to resolve it then you may proceed solely by filing a petition to arbitrate using the Canadian Arbitration Association Expedited Arbitration Rules, to be held in a location of claimant’s choosing, before a single arbitrator, in the English language, and based solely on written submissions and documents. 

In the European Union. To begin a disputed claim arising between the Parties relating to the application, interpretation, implementation or validity of this agreement, or the relationship of the Parties, you must first send a letter/email to us describing your claim to our registered agent HLB90067, Inc. c/o Customer Support, P.O. Box 3789, Manhattan Beach, CA 90266, support@hauslabs.com. If we are unable to resolve it then you may proceed solely by filing a petition to subject to determination by a sole arbitrator selected and appointed by the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg in accordance with the Documents Only Arbitration Rules of the Court in force at the time the application for arbitration is filed. It shall be conducted in the English language.

Termination

These Terms of Service are applicable as stated in all of the provisions above, and shall survive any expiration or termination of these Terms of Service.