Refund policy
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RETURN POLICY
We hope you love your Haus Labs products as much as we do, but if for some reason you wish to return any items from your order, we’ve got you covered. To initiate a return, please contact our Haus Care Team at support@hauslabs.com.
**Some limited edition or collector's items may be marked Final Sale, and are not eligible for return or exchange. All Final Sale items will be indicated as such on the product page for that item. Items purchased with the Artistry Discount are ineligible for return or exchange.
Haus Labs is not responsible for lost returns, including, but not limited to, any returns sent back to our warehouse without prior authorization through our Haus Care customer support team.
Please note that although we have tried to accurately display and represent the colors of the products, the actual colors you see will depend on your monitor.
We monitor returns to identify potential misuse or abuse of our return policies. We flag customers who meet our criteria for excessive returns. Customers who are flagged may be subject to our review, and revocation of standard customer return policies. We reserve the right to refuse service to anyone.
If you’ve purchased our products outside of hauslabs.com, please inquire about your returns directly with that retailer, as we are unable to assist with any orders not placed through hauslabs.com directly.
US ORDERS
We offer free returns or exchanges on gently used items purchased from hauslabs.com, within 60 days of order date.
Any refunds or exchange items due to_